Human Resources Manager

At

Hinduja Global Solutions (HGS) , we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing. We’re looking for an

HR Manager

based in

Waterloo, Ontario

who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to

Ontario employment law and broader Canadian HR practices . About the Role

This role is equal parts

business partner, culture driver, and HR leader . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across

Ontario and, where applicable, other provincial regulations . What You’ll Do

Partner with operations leaders as a

trusted HR advisor Lead and execute HR programs across the employee lifecycle Ensure compliance with

Ontario employment legislation

(ESA, OHSA, Human Rights Code) and support multi-province considerations Use

data and analytics

to identify trends and drive decisions Support

attraction & retention strategies

in partnership with Recruiting and Compensation Coach leaders on performance management, employee relations, and engagement Conduct and oversee

employee investigations Build strong

community partnerships and employer brand presence

in the Waterloo region Develop and mentor HR team members Lead key HR projects aligned to business priorities 8+ years of HR experience (service-driven environment preferred) 5+ years leading people and/or projects Strong working knowledge of

Ontario employment law ; exposure to other Canadian provinces is a plus Proven experience handling

employee relations and conflict resolution Strong

business acumen

with the ability to influence at all levels Data-driven mindset with strong Excel skills Bachelor’s degree required (HR or Business preferred) CHRP/CHRL or SHRM-CP/SCP is a plus You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.

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