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Cognizant

Calgary / Global

Field Support Engineer for Tech Services

Remote

Job Summary

Work Settings:: Remote

Apply Now

Job Description

Become a Field Support Engineer delivering exceptional tech support in Calgary, AB at Cognizant. Provide hands-on assistance for end-user devices and Microsoft 365 solutions.

This role focuses on both onsite and remote support across various technologies, ensuring an outstanding user experience. You will coordinate with various teams to resolve incidents promptly, adhering strictly to established service level agreements throughout the process.

Key Responsibilities:

• Troubleshoot issues with desktops, laptops, and mobile devices

• Assist in the deployment and imaging of endpoints

• Respond to service requests within SLA timelines

• Document troubleshooting steps and maintain asset accuracy

• Act as first point of contact for onsite technical support

Requirements:

• Over 5 years in desktop or field support roles

• Familiarity with Microsoft 365 applications and services

• Strong knowledge of ITIL processes and service management

• Proven experience with VPN and networking issues

• Excellent communication and customer service skills

Drive impactful technology solutions in this crucial role at Cognizant in Calgary.

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Apply Now

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