Johnston Group Inc.
Winnipeg, MB, Canada
Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.Our team ensures that all incoming calls, emails and chats are responded to with extraordi
Job Source: Johnston Group Inc.Johnston Group Inc.
Winnipeg, MB, Canada
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s largest business program. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers . We su
Job Source: Johnston Group Inc.Johnston Group Inc.
Winnipeg, MB, Canada
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s
Job Source: Johnston Group Inc.People Corporation
Winnipeg, MB, Canada
We are seeking a Revenue Coordinator (Bilingual) to join the People Corporation team in Winnipeg to support our growing business and strategic plan. The Revenue Coordinator (Bilingual) is responsible for performing day-to-day operational activities in the revenue function of the Company. This role plays a critical part in ensuring accurate and
Job Source: People CorporationPeople Corporation
Winnipeg, MB, Canada
We are seeking an Accounts Payable Coordinator (Bilingual) to join our team in Winnipeg, MB. The Accounts Payable (A/P) Coordinator (Bilingual) is responsible for performing day-to-day operational activities in the A/P function of the Company. This role plays a critical part in ensuring accurate and timely processing of vendor invoices, expens
Job Source: People CorporationManitoba Metis Federation - Infinity Women Secretariat
Winnipeg, MB, Canada
POSTING # 23-15-020 NATIONAL OCCUPATION CODE 42202 POSITION TYPE FULL-TIME Reporting to the IWS Spokeswoman, the Child Care Coordinator is responsible for the strategic planning and operations of the “Little Infinity Child Care Centres” (herein known as Little Infinity Centres) before, during, and after the Centres are built. May be required
Job Source: Manitoba Metis Federation - Infinity Women SecretariatBalazs
Winnipeg, MB, Canada
At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen service
Job Source: BalazsNeo Financial
Winnipeg, MB, Canada
Gig Description Rôle Notre équipe d’expérience client est un groupe de personnes très performantes qui travaillent dans un environnement extrêmement collaboratif pour veiller à l’avancement de nos systèmes et à une expérience de la plus haute qualité. Pensez-y de la manière suivante : lorsque la personne à laquelle vous tenez le plus au monde commu
Job Source: Neo FinancialWinnipeg, MB
Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.
Our team ensures that all incoming calls, emails and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior experience for our customers should apply.
The successful candidate will be responsible for responding to incoming telephone, email and chat inquiries in both French and English from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development. We encourage continuous learning and professional development, and the more you learn, the more you earn! This role is a permanent full-time role with a hybrid work model.
Qualifications:
Ability to communicate fluently in French and English (oral and written) is required
Previous customer service experience (inbound contact centre, retail or restaurant)
Exceptional customer service skills and strong active listening skills
Exceptional communication skills (verbal and written)
Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone
Ability to act with professionalism with customers in confrontational or sensitive situations
Demonstrated conflict resolution skills
Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
Strong time management and multi-tasking skills
Ability to stay composed and organized in a fast paced, high call volume environment
Previous experience with group benefit plan administration and claims is considered an asset
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [email protected] or by phone at 204-774-6677, ext 295.