Software Support Specialist

Description Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

Description Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently. As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks.

Responsibilities

Provide customer support for deployment and usage-related software issues

Resolve and troubleshoot software problems using custom internal ticketing tools

Collaborate with development and QA teams on issue resolution

Author and maintain knowledge base articles on common service issues

Manage multiple support projects with attention to detail

Communicate effectively with customers and internal teams

Requirements Required Qualifications

Entry-level experience in technical support or customer-facing roles

High School Diploma or equivalent

Strong verbal and written technical communication skills

Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)

Demonstrated customer service and problem-solving abilities Preferred Qualifications

Experience with SQL Server and database management

Ability to build consultative relationships with customers and resellers

Comfort with public speaking and presentations

Self-starter with strong organizational skills

Criminal Background Check Required

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