IT Support Analyst

Got a knack for solving technical issues and making people’s day a little easier?

Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team

You’ll get hands‑on experience with a huge range of cutting‑edge tech, learn constantly, and never have a boring day

You’ll be a go‑to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager

Giving employees genuinely great IT support — the kind people are happy to leave a good review for

Becoming an expert with macOS, iOS, Windows, and Android

Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy

Setting up, upgrading, and swapping out laptops, phones, and other gear

Jumping into project work when it comes up

Helping keep IT documentation clear and current

Keeping hardware and software inventory organized

Taking your turn on the after‑hours on‑call rotation

Protect the security and privacy of Absolute and its customers

Other duties as assigned by management

Benefits

Recognition: Competitive pay, exceptional benefits, and matching programs for retirement plans

Development: Training and career development to help you grow, personally and professionally

Comfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus

Inspiration: In‑office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists

Refreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages

Health: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp

Connection: Monthly social events and an annual retreat to bring the team together and celebrate our wins

Balance: Work/life balance with flexible time off and Absolute‑sponsored events for the whole family

Requirements

Certifications like MCP or A+ are nice to have, not required

A genuine appetite for learning new tech and processes

2–5 years in an IT support role

Experience with a ticketing system, Active Directory, and Exchange administration

Extra bonus points for experience with AI tools or automation (like Power Automate)

Solid Word documentation skills

A self-starter with sharp attention to detail who can stick to process when it matters

Great organizational and customer service instincts — working solo or on a team

Bonus points for Intune, SharePoint & OneDrive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools

Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)

Comfortable asking for help when you need it

A knack for researching and troubleshooting tricky problems

Strong communication skills and a positive, can-do attitude

Some formal IT training or education

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