Technical Product Manager, LLM/ML Domain

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. We connect people to destinations and experiences with our great deals across hotels, holiday properties, flights, and experiences worldwide. Data and technology are at the heart of our culture, fueling our curiosity and innovation.

Technical Product Manager – ML & LLM Platforms The Opportunity Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous. We are looking for a Technical Product Manager to own and evolve Agoda’s ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications. You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents — ensuring our internal platforms are production‑grade, optimized for experimentation, and increasingly native to AI‑assisted development. This is a high‑impact role in a fast‑moving space, where the goal is not just to support ML/LLM applications but to enable them to be created and iterated on with increasing automation and minimal human friction.

In This Role, You’ll Get to Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms

Shape how teams productionize ML models and LLM‑powered applications

Identify platform gaps, scalability constraints, and optimization opportunities

Drive the evolution of our platform to support AI‑native development workflows and coding agents

Requirements & Opportunity Discovery Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams

Translate complex technical needs into clear product requirements and prioritization frameworks

Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity

Balance experimentation flexibility with governance, safety, and cost efficiency

Execution & Delivery Own features end‑to‑end: concept, specification, prioritization, implementation, and post‑launch analysis

Partner closely with engineering to balance platform scalability, performance, and technical debt

Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems

Drive adoption through documentation, training, and internal evangelism

AI‑Native Platform Evolution Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents

Ensure platform APIs, tooling, and abstractions enable meaningful AI‑generated code contributions

Help define guardrails and workflows that allow safe, reliable AI‑assisted development

What You’ll Need To Succeed 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain

2+ years of technical product or program management experience in fast‑paced, high‑scale environments

Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines)

Technical Depth Strong understanding of ML systems and model lifecycle management

Familiarity with LLM application patterns (RAG, fine‑tuning, prompt management, evaluation frameworks, etc.)

Comfortable discussing architecture, APIs, infrastructure trade‑offs, and scalability concerns with senior engineers

Strong analytical mindset with the ability to reason about system design, performance, and cost trade‑offs

Leadership & Mindset Strong cross‑functional leadership skills and ability to influence without authority

Comfortable operating in ambiguity and rapidly evolving technological landscapes

Excellent communication skills — able to translate between business, platform engineering, and AI application teams

Proactive, structured thinker with a strong problem‑solving mindset

High ownership and bias for impact

Why This Role Is Unique You will shape how AI is built at scale inside Agoda.

You will influence the evolution of our internal platforms toward AI‑native and agent‑compatible development.

You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem.

Your work will directly accelerate Agoda’s ability to deliver AI‑powered experiences to millions of customers worldwide.

This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.

Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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