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Palo Alto Networks, Inc.

Canada / Global

Principal Software Support Engineer Position

Job Description

Drive innovation at Palo Alto Networks® as a Principal Software Support Engineer, focusing on proactive customer success through advanced technical solutions. Engage collaboratively with expert teams in the cybersecurity realm.

Palo Alto Networks® is on the lookout for a Principal R&D Escalation Engineer to strengthen our pCloud group. This pivotal role involves acting as a high-level support resource, troubleshooting complex issues, and ensuring robust customer communications during critical scenarios. You will enhance monitoring capabilities and partake in projects that revolutionize our support processes.

Key Responsibilities: • Lead efforts in proactive customer support initiatives • Act as 4th level support for major customer cases • Drive technical communications during escalated issues • Write and promote tutorials for internal and external users • Monitor production services for reliability and performance

Requirements: • Bachelor’s degree in a technical field • Minimum of 5 years in Python development • Deep understanding of cloud concepts and AWS • Familiar with monitoring tools like Grafana • Strong communication and collaboration skills

Leverage your expertise in cybersecurity and software support to make a significant impact at Palo Alto Networks®. #J-18808-Ljbffr
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