Job Opportunity: IT Support Engineer at AVASO Technology
Location: Montreal, QC, Canada
Position Type: Full-time Role
Job Profile
Join AVASO Technology! We are hiring an IT Technical Bar Support Technician in Canada!
Are you a customer-focused IT troubleshooter who loves resolving issues face-to-face? AVASO is looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar. If you excel at quick fixes, device hot-swaps, and delivering a great user experience, we want you on our team!
Job Snapshot:
Job Title:
IT Support Engineer
Locations:
Montreal, QC
Support Model:
Technical Bar / Walk-Up IT Kiosk
Technical Roles & Responsibilities:
Frontline Troubleshooting:
Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
Quick Resolutions:
Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
Device Management (Hot-Swaps):
Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime.
ServiceNow Ticketing:
Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations.
Strategic Escalation:
Quickly diagnose whether an issue can be resolved at the L2 level or requires immediate escalation to advanced support tiers.
What You Bring:
Bilingual Proficiency:
Fluent in both
English and French
(Required).
Experience:
4+ year in a Help Desk, Service Desk, or Walk-Up IT Support role.
Tech Stack:
Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred).
Mindset:
Patient, professional, and capable of translating technical jargon into simple terms for end-users.
Why AVASO Technology?
Join a
dynamic and innovative team
with a global presence.
Opportunities for
career growth
and
continuous learning .
Competitive salary and
benefits
package.
Work with
cutting-edge technologies
to shape the future of IT solutions.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
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