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Insight Global

Canada / Global

Technical Analyst

Job Description

Insight Global is seeking multiple Deskside Support Technicians to support a high-priority healthcare initiative within a large client environment. These resources will play a key role in meeting increased demand for asset deployment and desktop support across healthcare facilities in the region. While the primary focus will be supporting sites in the Halifax area, there may be occasional travel to other nearby locations.

Key Responsibilities

Device imaging and deployment

Software installation and support

Information gathering (with clients)

Troubleshooting

Physical exchange of devices located under and on client desks

Tracking and reporting of daily work

Workstation on wheels (WOW cart) assembly and other technology assembly

Other duties within skillset as assigned by lead and/or manager

Required Skills and Experience

IT diploma or equivalent (e.g., NSCC, Eastern College, University diploma)

2+ years of recent and relevant experience

Demonstrated experience in customer service

Demonstrated experience in onsite, direct support of clients, and devices

Must be able to travel to client sites

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