Customer Service Representative

We at Associa, one of BC’s largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients.

This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.

This role is based in our Surrey Branch , ideal for individuals who are passionate about helping others and eager to build a career in customer service.

Job Duties and Responsibilities Duties include but are not limited to:

Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq.

Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.

Provide troubleshooting and technical assistance to customers.

Assess the customer's needs and translation into solutions.

Respond to assigned customer service email boxes within 24-48 hours

Other duties as assigned.

High School diploma or GED required

2–3 years of customer service or closely related experience

Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook

Proactive mindset – able to take initiative when handling calls and responding to emails

Friendly and approachable personality

Competitive Salary & Comprehensive Benefits Package, including:

Paid Personal Days

Paid Sick days

Paid Vacation

Extended Heath and Dental

Benefits Plus

Certified "Great Place to Work" by employees 7 years in a row!

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