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Wolters Kluwer

Toronto / Global

Customer Support Representative in Toronto

  • Hybrid

Job Description

Elevate your career as a Customer Support Representative with Wolters Kluwer in Toronto. This hybrid role involves two days in-office and three days of remote work.

Your focus will be on delivering high-quality customer service and maintaining efficient communication channels. With 1-3 years of relevant experience, you will manage customer inquiries, process orders, and build strong relationships through your expertise in product knowledge and client satisfaction.

Key Responsibilities:

• Handle all incoming customer contacts effectively

• Answer queries regarding product offerings and promotions

• Process customer orders and manage account updates

• Keep accurate logs of customer interactions and sales

• Support special projects as assigned by management

Requirements:

• College or university degree or equivalent experience

• 1-3 years in customer service, sales, or telemarketing

• Must be bilingual in French and English

• Proficiency with Microsoft Office and CRM tools

• Strong communication and organizational abilities

Contribute to client satisfaction and service quality with Wolters Kluwer in this engaging customer support role.

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