Program Manager

Job Description for Program Manager:

Customer relationship management by strategic account planning, business development, and customer satisfaction.

In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.

Responsible for achieving revenue targets per budget and business ask.

Map current/new customers to various business groups for account mining

Regular follow-up with customers on the new opportunities

Work on proactive business proposals along with delivery and sales

Preparing business case for new projects, presenting viable proposals for approval

Pursue with customers for approval of business proposals till PO is issued

Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires

Interfacing with the global delivery teams to ensure quality and timely program execution.

In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.

Reviewing any customer escalations and coordinating with offshore for quicker resolution

Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.

Responsible for overall Project status and communications with customer managers as a Single Point of Contact

Project scoping and helping customers in drafting SoWs/proposals.

Cover Delivery visit meetings and compile and follow up actions till closure.

Position Requirements:

Bachelor's / master's degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.

Thorough understanding of project/program management techniques and methods with PMP or CSM certification

15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.

Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.

Excellent problem-solving ability and verbal and written communication and presentation skills.

Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs

This job requires travels to customer sites

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