Endpoint Operations Technician

Location:

Canada (Remote)

About the Role Infocodec Solutions is seeking an experienced

Endpoint Operations Technician

to support and maintain enterprise

endpoint and virtual desktop environments .

The successful candidate will work with technologies such as

Azure Virtual Desktop (AVD), Microsoft Intune, and Windows endpoint management platforms , ensuring secure, reliable, and high-performing environments for global users.

This role involves

end-user escalation support and collaboration with Desktop Engineering, Security, and Compliance teams

to ensure enterprise endpoint operations run efficiently and securely.

Key Responsibilities

Support and maintain

Azure Virtual Desktop (AVD) environments

to ensure performance and reliability.

Manage and operate

Microsoft Intune endpoint management platforms .

Provide escalation support for

global end-user computing (EUC) issues .

Work closely with

Desktop Engineering, Security, and Compliance teams

to maintain secure endpoint environments.

Perform

endpoint provisioning, configuration, and lifecycle management .

Manage

patching, operating system updates, and endpoint compliance policies .

Support

Windows 10 and Windows 11 enterprise environments .

Perform

endpoint imaging, application packaging, and deployment activities .

Assist with

automation and operational improvements

within endpoint environments.

Required Qualifications

5+ years of experience in Endpoint Operations or End-User Computing (EUC)

environments.

Strong hands‑on experience with

Azure Virtual Desktop (AVD) .

Expertise with

Microsoft Intune

and endpoint device management.

Experience with

SCCM (Microsoft Configuration Manager) .

Experience with

Windows Autopilot deployment and device provisioning .

Strong knowledge of

Windows 10 / Windows 11 enterprise environments .

Experience with

endpoint patching, imaging, and application packaging .

Preferred Skills

Experience with

PowerShell scripting for automation and endpoint management .

Understanding of

enterprise endpoint security and compliance policies .

Experience supporting

large‑scale global endpoint environments .

Why Join Infocodec Solutions Infocodec Solutions works with global organizations to deliver

modern workplace and cloud infrastructure solutions .

Our team focuses on:

Enterprise cloud and infrastructure services

Endpoint management and digital workplace solutions

Secure and scalable IT operations

If you have experience in

Azure Virtual Desktop and enterprise endpoint management ,

Infocodec Solutions would love to hear from you.

#J-18808-Ljbffr