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UNFI

Toronto / Global

Bilingual Customer Support Representative

Job Description

Join UNFI in delivering outstanding bilingual customer support across Eastern Canada. This temporary contract seeks a Customer Experience Representative to assist with orders, claims, and onboarding.

As a vital team member at UNFI, this 12-month role requires fluency in French and English, excellent communication skills, and a talent for problem-solving. You will support customers via multiple channels, ensuring their queries are addressed with precision and professionalism while managing order processing and claims resolution.

Key Responsibilities:

• Assist with customer orders and claims effectively

• Handle incoming calls and manage queue support

• Process credit card pre-authorizations and acknowledgments

• Resolve customer inquiries promptly, escalating when necessary

• Maintain accurate customer and order documentation

Requirements:

• High School Diploma or equivalent

• 1-2 years customer service experience required

• Call center experience preferred

• Proficiency in Microsoft Office applications

• Excellent verbal and written communication skills in both languages

Deliver exceptional customer experiences and support UNFI's commitment to service excellence as a Bilingual Customer Support Representative.

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