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Brobston Group

Canada / Global

Client Advisor

Job Description

Summary The IWC Client Advisor delivers a personalized luxury client experience while achieving individual and boutique sales targets. This role builds lasting client relationships, represents the brand, and supports the boutique's overall performance.

Responsibilities

Provide exceptional, personalized service and sell watches, accessories, and services to achieve sales targets.

Identify sales opportunities, recruit prospective clients, and maintain client relationships through CRM and clienteling activities.

Handle customer service requests and complete boutique operational tasks with care.

Represent IWC and its products, history, and partnerships while maintaining visual merchandising standards.

Support the boutique team and take ownership of a functional area such as visual merchandising, operations, customer service, or CRM.

Requirements

Three to five years of sales or hospitality experience; sales or hospitality background preferred.

Fluent in English and comfortable using video chat software.

Strong communication, relationship-building, selling, and teamwork skills.

Organized, reliable, results-oriented, and able to manage diverse tasks independently.

Demonstrated understanding of client satisfaction, luxury service, etiquette, and adapting to individual client needs.

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