Customer Experience Specialist

Job ID: 527071

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

This is a hybrid position based out of our facility in Langley, BC.

Job Responsibilities

Process and support customers' orders and inquiries related to their dedicated market

Answer calls and handle email inquiries; providing courteous, timely, and effective customer service

Inform customers of the status of their orders, advising them of any changes

Comply with company attendance standards

Coordinate effectively with transportation, planning, engineering and sales

Create cases in NetSuite for customer issue resolution and product design

Basic understanding of processing EDI orders

Working with customers to create return authorizations

Job Requirements

2+ years Customer Service in an office environment

Experience working in manufacturing or logistics is preferred

Excellent interpersonal and oral/written communication

Comfortable user of excel

Detail-oriented, with the ability to multi-task

Demonstrated ability to work calmly in a fast-paced team environment

Willing to be adaptable & flexible in our ever-changing work environment

Compensation

The hourly pay rate is $24-$25/hr

RRSP / group retirement savings program

Short-term and long-term disability benefits

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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