Job Description

Join Onterris as a Technical Support Analyst, contributing to meaningful environmental solutions through IT. You'll ensure effective support for users, fostering a culture of progress and responsiveness.

As an IT Analyst, you will be integral to the Enterprise Technology team, resolving issues, managing user accounts, and providing expert troubleshooting. With a focus on customer support and teamwork, your role is pivotal in guiding employees through technical challenges.

Key Responsibilities:

• Serve as first contact for technical support requests

• Liaise between IT and users for clear communication

• Document and resolve issues in a systematic manner

• Conduct installations of desktop and mobile technologies

• Maintain compliance with ITIL and company policies

Requirements:

• High school diploma or equivalent

• 1-2 years of technical support experience

• Strong verbal and written communication skills

• Core knowledge in IT concepts and networking

• Experience with ticketing systems and problem management

Elevate your career while addressing technology needs and sustainability goals within Onterris.

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LE044 Onterris Canada Inc.

Technical Support Analyst at Onterris

Job Description

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LE044 Onterris Canada Inc.