Michael Page
Markham / Global
GET
The Big Jobsite
Markham / Global
Join a leading Canadian insurance firm as the Application Support and DevOps leader. Focus on stabilizing and enhancing digital systems while managing a dynamic technical team.
As the manager, you will drive the success of the application support and DevOps team. Your responsibilities will encompass incident management, problem resolution, and continuous service improvement. This role is critical in partnering with development and business teams to ensure application reliability and scalability.
Key Responsibilities:
• Lead and manage support and DevOps teams for optimal service delivery
• Oversee incident management and operational support activities
• Ensure compliance with operational KPIs and major incident response
• Manage release processes and deployment strategies
• Propel automation efforts to enhance operational efficiency
Requirements:
• 10+ years in Application Support or DevOps roles
• 5+ years of leadership experience
• Strong ITIL process knowledge
• Expertise in cloud and enterprise system integration
• Familiarity with MuleSoft and various databases
Leverage your extensive experience to foster a high-performing team and enhance operational excellence in technology services.
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