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TAC Security

Toronto / Global

Customer Success Associate

Job Description

TAC Security is a leading global cybersecurity company. Our flagship platform, ESOF (Enterprise Security in One Framework), powers vulnerability management, cyber risk quantification, and AI-driven security assessments for Fortune 500 companies, governments, and startups worldwide. Recognized as a Great Place to Work and a Great People Manager Company (Forbes & The Economic Times), we partner with tech giants like Google, Microsoft, and Meta to advance cybersecurity innovation.

Role Overview: Focus on managing existing North American clients, ensuring high retention, renewals, and upselling TAC Security’s products (AASA, ioxt, and Socify).

Key Responsibilities: Manage relationships with current clients and ensure renewals.

Upsell and cross-sell AASA, ioxt, and Socify.

Understand client needs and align product solutions.

Prepare and deliver client proposals.

Serve as the main point of contact for support/escalations.

Requirements: 2–5 years’ experience in SaaS/cybersecurity sales or account management.

Strong client relationship management skills.

Proven track record of upselling/cross-selling.

Excellent communication and customer-facing skills

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