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Manulife

Canada / Global

Client-Focused Support at Manulife

Job Description

Be a part of the FutureChoice team at Manulife as a Sponsor Support associate in a hybrid setting. Focus on enhancing client service through dedicated operational support and administrative efficiency.

This role is essential in aiding client-facing teams with back-office functions, optimizing their interactions with customers. As you grow within the position, you will gain exposure to various operational aspects and increase your involvement in the end-to-end client experience.

Key Responsibilities: • Execute back-office administrative tasks for service delivery • Manage quality checks and compliance for sponsor transactions • Resolve inquiries with your expertise and sound judgment • Maintain organized documentation for efficiency • Contribute to continuous improvement efforts in service

Requirements: • Minimum 2 years of relevant customer service experience • Strong communication and reliability under pressure • Ability to navigate complex customer needs effectively • Detail-oriented and skilled at multitasking • Self-starter with a driven, ownership mindset

Support Manulife’s mission by bringing your client-focused service skills to the role! #J-18808-Ljbffr
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