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Gorgias

Toronto / Global

Remote Customer Implementation & AI Adoption Lead

  • Remote

Job Description

Gorgias is seeking a Customer Implementation Manager to own the onboarding process from sales handover through configuration, training, and activation. You will be the first point of contact, guiding merchants to realize the value of Helpdesk and AI Agent.

Ideal candidates have 3–5+ years in SaaS post-sales, strong executive communication, and familiarity with Shopify and ecommerce integrations. You will drive adoption roadmaps and coordinate across teams to ensure measurable outcomes from day

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