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Arsenault

Edmonton / Global

Customer Service Representative

Job Description

About the job Customer Service Representative Job Responsibilities include:

Effectively manage large amounts of Tickets & Calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods / tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

General administrative support

Requirements / Experience:

1 year of proven customer support experience

Shipping, eCommerce business experience preferred

Experience of working on Zendesk will definitely be an asset

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

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Apply Now

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