Technical Support Specialist

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range CA$24.00/hr - CA$25.00/hr

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Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end

Required desk side support—will need to go to user’s desk and help them with issues at their desk

Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50

Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future

Types of problems:

Contacting users

Cleaning up disc space in supporting of Windows 11 migration

Must Have:

Clear communication

Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system

Ability to learn quickly

Experience resolving minor security issues

Experience in a customer support role

Microsoft 365

Windows 10

SCCM

Seniority level Seniority level Entry level

Employment type Employment type Contract

Job function Job function Information Technology

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