Dispatch Coordinator – Edmonton, AB

What we offer: RRSP matching program or Health Spending Account *Eligibility-based benefits

Strong culture built on trust, accountability, and teamwork

Clear opportunities for advancement within the service organization

Reporting to the Director of Service, the Dispatch Coordinator is responsible for planning and managing technician workloads, ensuring efficient service delivery while keeping technicians, customers, and leadership aligned.

What You’ll Do Manage and prioritize the dispatch call board, assigning work based on technician skill, territory, and service urgency

Schedule and coordinate service calls to meet customer expectations and priority commitments

Build and balance daily and weekly technician workloads, adjusting in real time

Coordinate preventive maintenance (PM) and Brush Butler schedules

Ensure technicians are prepared with job details, parts, and customer information

Resolve scheduling conflicts in collaboration with service, parts, and leadership teams

Maintain technician schedules including vacation, travel, on-call, and time-off coverage

Communicate with customers to confirm appointments and provide service updates

Support parts coordination and technician training scheduling

Adapt quickly to changing field conditions while maintaining service continuity

Responsibilities may evolve as the role and service operation grow.

Your Impact This role is for a detail-oriented dispatcher with strong communication skills who thrives in a fast-paced environment and ensures service excellence by balancing priorities and resolving conflicts.

What We’re Looking For: 1 – 3 years of experience in dispatch or a similar operations role

Proficient with computers and Microsoft applications, including Excel, Outlook, and Teams

Strong communication and listening for understanding

Excellent problem-solving skills in a fast-paced environment

Highly organized with the ability to multitask effectively

Effectively manage and de-escalate conflicts calmly and professionally

Flexible and adaptable to changing schedules, priorities, and service demands

Builds relationships with team members and customers

Self-motivated and able to work independently

If you enjoy owning outcomes, improving processes, and being trusted to make smart operational decisions – this role is for you. Learn more at www.dslinc.com .

Subject: Dispatch Coordinator – Edmonton

*Only candidates selected for an interview will be contacted.

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