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IBM

Canada / Global

Expert Reliability Engineering Role at IBM

  • Hybrid

Job Description

At IBM Software, take on an Expert Reliability Engineering role focused on incident command in multi-cloud settings. Drive improvements to enhance system reliability and incident response capabilities.

This hybrid role combines deep engineering work with strategic oversight. You'll engage in hands-on projects such as improving tooling and analyzing failures while also mentoring teams in incident response. Your goal will be to enhance reliability across IBM’s Cloud services.

Key Responsibilities: • Analyze and design improvements to prevent incidents • Oversee Rootly configurations and related integrations • Maintain SLO/SLA standards for incident management • Edit customer-facing incident documentation for clarity • Coach teams through incident post-mortems and training

Requirements: • 10+ years in SRE or reliability-focused roles • Cloud expertise in major platforms like AWS, GCP, Azure • Familiarity with incident management tools like PagerDuty • In-depth knowledge of distributed systems performance • Strong written and verbal communication skills

Join IBM Software to drive impactful changes in incident management and shape the future of technology reliability. #J-18808-Ljbffr
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