Amazon Connect/AWS Developer

About Connex Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

About Connex Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

Role Overview We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.

Key Responsibilities Architecture & Design

Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies

Integrate Amazon Connect with AWS services such as Lambda and DynamoDB

Support scalable and efficient solution architecture

Development & Implementation

Develop AWS-based solutions using Java and Node.js

Build and deploy infrastructure using CloudFormation or Terraform

Apply AWS security best practices across all implementations

Performance & Monitoring

Monitor system performance using AWS tools such as CloudWatch

Optimize reliability, scalability, and system performance

Ensure high availability of contact center environments

Documentation & Support

Maintain clear and up-to-date technical documentation

Provide troubleshooting and ongoing support for existing solutions

Collaboration

Work with cross-functional teams including IT, security, and operations

Communicate effectively with stakeholders to gather requirements and provide updates

Required Skills AWS & Cloud Experience

Strong experience in AWS architecture or cloud engineering

Hands-on expertise with Amazon Connect and related AWS services, including: Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect

Development

Proficiency in Java and Node.js

Experience with Infrastructure as Code (CloudFormation or Terraform)

Security & Monitoring

Solid understanding of AWS security best practices

Experience with monitoring, logging, and performance optimization tools

Nice to Have Experience With Additional AWS Services

Familiarity with Agile or Scrum environments

AWS certifications (Solutions Architect, Developer, etc.)

Why Join Connex

Work with a highly skilled and collaborative team

Hybrid flexibility in the Greater Toronto Area

Opportunity to grow within a fast-moving, technology-driven environment

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