Trade Operations Analyst

Job Title: Trade Operations Analyst Location: Toronto, ON (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)

Key Responsibilities Customer

Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interact with partners by responding to requests in an effective and timely manner

Shareholder

Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity

Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate

Support the timely and accurate completion of business processes

Actively review internal processes/activities and provide ideas for process improvement

Investigate and elevate non-standard or high-risk activities as appropriate

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Be knowledgeable of and comply with Bank Code of Conduct

Education & Experience

0–2 years’ experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

Must-Have Hard Skills

Strong communication skills – written and verbal

MS Office – Excel, Outlook

Meeting SLA’s

Nice-to-Have

Data analytics experience

Equal Opportunity Employer Statement Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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