Bilingual IT Help Desk Support

Location:

Mont-Royal, Montreal

Job Type:

Full-Time, Permanent

Work Arrangement:

100% Onsite (Corporate Office)

Schedule:

Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)

Salary:

up to $60,000.

Company Overview Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth‑oriented work environment.

Perks & Benefits

Company‑paid health, dental, and vision benefits (after 6 months)

Employee discounts

Casual dress code

Comprehensive training and onboarding

Supportive, family‑oriented work atmosphere

Tuition reimbursement opportunities

Tremendous career advancement potential

Qualifications

Post‑secondary education in a related field or an equivalent combination of education and experience

At least one year of experience in an information technology role, specifically in providing computer support.

Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.

Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.

Background in end‑user support, including assisting and training users.

Technical writing skills.

Proficiency in Microsoft Office.

Related Work Skills

Ability to build effective relationships with users.

Strong verbal and written communication skills.

Team player who works well in collaborative environments.

Effective time management and multitasking abilities.

Excellent organizational skills and the ability to prioritize multiple tasks.

Proven ability to perform well under pressure and meet deadlines.

Strong analytical and problem‑solving skills.

Solid technical understanding and the capacity to learn new programs quickly.

Self‑motivated, energetic, and able to adapt quickly to changes.

Willingness to work a flexible schedule as needed.

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