Customer Service Representative

Position: Customer Service Representative

Location: Ottawa, Ontario

Job Id: 22869-A3014-2

# of Openings: 1

Responsibilities

Provide outstanding customer service on all calls and online inquiries

Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications

Utilize your sales proficiency to secure critical sales

Enter, schedule, and coordinate customer moves

Achieve daily, monthly, and yearly sales goals and customer satisfaction goals

Prepare and accurately complete all required paperwork

Follow-up with customers post-move to ensure satisfaction

Calmly and professionally handle customer concerns, complaints, or customer service issues

Will participate in other sales, marketing, and networking activities in addition to charitable move coordination as well as manage the PR calendar

All other duties as assigned

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

High school diploma or post graduate is preferred.

A minimum of six months to one year of customer service and/or office experience is required

Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred

Excellent customer service skills (friendly, courteous and helpful)

Demonstrated understanding and application of effective selling strategies and techniques

Confidence to initiate customer contact, and comfortable asking for the sale

Strong team player who works productively with a wide range of people and personalities

Comfortable in a fast-paced environment; able to adapt quickly to changing priorities

Basic computer and keyboarding skills

Able to perform basic business math

Able to present a professional image at all times to customers and vendors

Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values

Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK ® franchise located in Ottawa, Ontario. The employer at this location is Mattyl Inc.

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