Creyos
Old Toronto, ON, Canada
Director, Customer Success Who we are: Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and ot
Job Source: CreyosRouteThis Inc.
, Canada
RouteThis is a Waterloo-based B2B SaaS whose time has come to level up! We’re on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent
Job Source: RouteThis Inc.RouteThis
Old Toronto, ON, Canada
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Job Source: RouteThisCreyos
Old Toronto, ON, Canada
Director, Customer Success Who we are: Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and ot
Job Source: CreyosBoomerangFX
mississauga, on
Why BoomerangFX? BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions
Job Source: BoomerangFXRoar
Old Toronto, ON, Canada
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: RoarFirstlight Media Ltd
Old Toronto, ON, Canada
About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing glo
Job Source: Firstlight Media LtdRouteThis Inc.
, Canada
RouteThis is a Waterloo-based B2B SaaS whose time has come to level up! We’re on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent
Job Source: RouteThis Inc.Mississauga, ON, Canada
Why BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic, vision, dental and hair restoration.Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America. Our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.Role OverviewAs the Director of Customer Success at Boomerangfx, you will play a pivotal role in building and maintaining strong customer relationships. You will be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth. You will lead a team of Customer Success Managers and work collaboratively with other departments to ensure our customers' needs are met and exceeded.**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON.What we offer:Competitive Salary + Annual Performance BonusComprehensive Benefits Package (Dental, Vision, Prescription, Medical)Paid Time OffFree Onsite ParkingOnsite Fitness FacilitiesCompany events (social hours, team events)Key Responsibilities:Manage and lead a team of Customer Success Managers.Develop and implement a comprehensive customer success strategy to drive customer satisfaction, retention, and growth.Act as an escalation point for critical customer issues and ensure timely resolution.Identify opportunities to expand customer engagement and value through upselling and cross-selling.Build and maintain strong relationships with key customers, understanding their goals, challenges, and needs.Champion the voice of the customer within the organization, advocating for customer needs, feedback, and enhancement requests.Collaborate with product development and marketing teams to align offerings with customer expectations.Develop and implement key performance indicators (KPIs) to measure and improve customer success metrics.Provide regular reports and updates to senior management on the state of customer success efforts.Oversee the development of customer onboarding programs to ensure new clients are set up for success.Provide leadership, guidance, and mentorship to the team to ensure high-performance and excellent customer experience.Qualifications:Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.Total experience of 10+ years in customer engagement and customer success managementProven experience in leading and managing customer success teams in a SaaS environment.Proven experience in leading and managing teams in a SaaS environment.Strong understanding of customer relationship management and retention strategies.Excellent interpersonal, communication, and negotiation skills.Data-driven with the ability to analyze customer data and make informed decisions.Strong project management and organizational abilities.If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.