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Richmond Hill / Global

Customer-Focused Technical Support Analyst

Job Description

Become a key player as a Technical Support Analyst, focusing on customer success with your technical expertise. The role emphasizes resolving system issues and enhancing user experience through effective communication.

Our client is in search of a Technical Support Analyst with over 8 years of experience. You will address customer inquiries, manage escalations, and document resolutions using Changepoint. Your role will also involve solutions creation for future reference and participating in business improvement efforts for the team.

Key Responsibilities:

• Support customers and service partners with their inquiries

• Troubleshoot issues related to system setup and product functionality

• Manage escalations to ensure customer satisfaction

• Use Changepoint to document customer interactions

• Collaborate on process development and improvements

Requirements:

• 8+ years in customer and partner support

• Proficiency in Unix Shell Programming

• Strong communication and interpersonal skills

• Experience in Windows and Unix troubleshooting

• Knowledge of various computer platforms and environments

Leverage your problem-solving abilities to enhance customer experiences in this vital support role.

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