Operations Manager

At North American Pipe and Steel (Napsteel), we have never wavered from the original drive that started our business, and our owners remain fully invested in the success of our company. Our investment isn't only in land and machinery but also in the people, our employees. Still solid and unrelenting, we will continue to become more efficient and progressive in our thoughts moving forward. With our optimistic view of the future, we believe there will always be room for creative, innovative distribution in the future.

Napsteel is seeking a motivated Operations Manager to join our customer service team in our Surrey location.

Responsibilities Oversee and manage day-to-day operational activities to ensure smooth and efficient business operations.

Lead, support and manage employees while ensuring a positive, productive, and accountable work environment.

Develop, implement, and improve operational policies and procedures.

Establish performance goals and monitor team

Identify operational challenges and develop practical solutions to improve efficiency, quality, and customer satisfaction.

Manage scheduling, staffing, workflow and resource allocation.

Monitor operational expenses and optimize operational costs.

Coordinate with management and other departments to ensure business objectives are met.

Ensure compliance with company policies, industry standards, health and safety requirements, and applicable regulations.

Oversee vendor, supplier, and service-provider relationships as required.

Maintain accurate records and ensure operational documentation is current and organized.

Qualifications 3+ years of experience in operations, management, administration, or a related field.

Strong knowledge of business operations, process improvement, and performance management.

Organized, efficient and strong analytical skills

Ability to make sound decisions and take initiative with minimal supervision

Self-motivated & able to problem solve within a fast paced, constantly growing environment

Strong computer skills, proficiency with Microsoft Office and ability to learn specialized ERP system

Strong interpersonal skills, friendly, approachable and a team player

Excellent written and verbal communication

Why Work for Us: Company-paid benefits package, including Extended Medical, Dental, Life Insurance, and Vision

Two weeks vacation to use in your first year, three weeks on your 2nd anniversary

6 Personal Days to do whatever you like with

4% RRSP matching program after three months

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