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Teads

Toronto / Global

Technical Support Engineer at Teads

Job Description

Elevate your career with Teads as a Technical Support Engineer, providing crucial second-tier technical support. This Canada-based role focuses on resolving complex issues and driving technical solutions.

Join a pioneering team at Teads where your expertise in technical support will make a real difference. You will handle escalated cases, collaborate with various departments, and ensure high-quality service for brand partners. Your troubleshooting skills and clear communication will enable seamless campaign execution.

Key Responsibilities:

• Manage and prioritize technical cases end to end

• Analyze issues while coordinating with various departments

• Support high-profile brand accounts effectively

• Document and share known issues with solutions

• Conduct client troubleshooting sessions proactively

Requirements:

• Experience in ad tech or technical customer support

• Proficient in SQL for effective data analysis

• Strong interpersonal skills for client interactions

• Familiarity with project management tools

• Basic understanding of command line tools

Support innovative media solutions with your technical skills at Teads.

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Apply Now

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