Systems Analyst

About Our Client A company in the insurance industry located in Markham.

Job Description Provide day‑to‑day support for production insurance systems (P&C and Travel Medical)

Analyze, troubleshoot and resolve production incidents within SLA timelines

Perform root cause analysis and implement corrective and preventative actions

Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues

Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments

Validate deployments, perform smoke testing and coordinate with stakeholders

Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS

Manage and troubleshoot components such as IIS, Tomcat and cloud‑native services

Review logs, monitor system health and proactively identify performance issues

Write and maintain high‑quality support documentation, runbooks and deployment guides

Utilize monitoring tools (e.g., SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting

Support implementation and tuning of monitoring dashboards and automated alerts

Work closely with internal IT teams, business stakeholders and external vendors

Communicate technical findings clearly to both technical and non‑technical audiences

Participate in on‑call rotation and provide after‑hours support as required

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

The Successful Applicant 5+ years of experience supporting production applications

Experience supporting insurance systems (P&C and/or Travel Medical)

Strong troubleshooting skills across Windows, Linux and AWS environments

Hands‑on experience with Windows Server IIS (SQL experience required), Linux (RHEL preferred), application servers (Tomcat or similar)

Experience deploying applications, web service and configuration changes

Ability to read and interpret logs, XML, JSON and integration payloads

Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar)

AWS Certified SysOps Administrator - Associate preferred

Cloud platform experience required

Strong communication, analytical and customer service skills

Ability to work independently and collaboratively in a fast‑paced environment

Knowledge of insurance business processes (P&C and/or Travel Medical) preferred

ITIL certification preferred

What's on Offer Annual salary of $70000 to $80000 CAD.

10% performance‑based bonus.

Permanent, full‑time position in Markham.

Ongoing professional development through complex problem‑solving, cross‑functional engagement and exposure to enterprise‑scale systems.

Opportunity to support critical insurance platforms that directly impact business operations and customer service.

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