Technical Specialist, Applications

Job Description Job Number: JR107176 Job Title: Technical Specialist, Applications Department: EO ENHANCE Ontario - Outpatient Team Job Category: Professional Hospital Location: EO Head Office Job Type: Temporary (Fixed Term), Full time Contract Duration: 13 months Number of Positions: 1 Minimum - Maximum Hourly Rate: $46.762 - $54.209 Hours: Days, Afternoons

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

ENHANCE Ontario Technical Specialist – Ambulatory Team Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Position Overview Epic Technical and Senior Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes, maintenance, system upgrades and enhancements and optimizations with a goal to continue to enable workflows that in the relevant clinical areas. This role will also act as a secondary support contact for the application’s end users.

Responsibilities Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams

Provides ongoing maintenance and support for assigned applications with little to no assistance

Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades

Support operational committees and working groups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc.

Work with Principal Trainers to maintain training materials and content in sync with build updates

In collaboration with Principal Trainer, analysts will support application's end‑users

Reviewing the status of projects and issues on an ongoing basis with leadership

Requirements Previous build or operations experience with Epic® preferred

Epic certification in any of Ambulatory, ClinDoc, Orders preferred or must complete relevant certification within 3 months of hire

Strong working knowledge of clinical systems and administrative departments, operations and imaging process/workflows would be an asset

An understanding of clinical workflows

Key Competencies Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction

Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes

Strong understanding of workflows and procedures related to Analyst’s relevant clinical area

Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action

Highly self-motivated and directed, with keen attention to detail

Ability to prioritize and execute tasks in a high-pressure environment

Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders

Ability to work collaboratively and effectively with internal and external stakeholders

Ability and willingness to learn new software, systems, and processes

Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation And Diversity Statement Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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