Human Resources Manager

At Hinduja Global Solutions (HGS) , we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.

We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices .

About the Role This role is equal parts business partner, culture driver, and HR leader . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations .

What You’ll Do Partner with operations leaders as a trusted HR advisor

Lead and execute HR programs across the employee lifecycle

Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations

Use data and analytics to identify trends and drive decisions

Support attraction & retention strategies in partnership with Recruiting and Compensation

Coach leaders on performance management, employee relations, and engagement

Conduct and oversee employee investigations

Build strong community partnerships and employer brand presence in the Waterloo region

Develop and mentor HR team members

Lead key HR projects aligned to business priorities

8+ years of HR experience (service-driven environment preferred)

5+ years leading people and/or projects

Strong working knowledge of Ontario employment law ; exposure to other Canadian provinces is a plus

Proven experience handling employee relations and conflict resolution

Strong business acumen with the ability to influence at all levels

Data-driven mindset with strong Excel skills

Bachelor’s degree required (HR or Business preferred)

CHRP/CHRL or SHRM-CP/SCP is a plus

You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.

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