Application Support Analyst

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys troubleshooting complex issues, collaborating with stakeholders, and ensuring applications operate efficiently for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Required Skills & Experience

- 5+ years of experience in Application Support, Production Support, or a similar support-focused role

- Experience supporting business-critical applications in a corporate environment

- Strong troubleshooting and problem-solving skills

- Experience using SQL for queries, reporting, and issue investigation

- Ability to manage multiple priorities and drive issues through to resolution

- Experience partnering with business users and technical teams to resolve incidents and support enhancements

- Excellent verbal and written communication skills

- Experience working within Agile environments

- Familiarity with monitoring and ticketing tools used to track application health and support activities

- Strong ownership mindset and accountability when managing incidents and service requests

- Willingness to participate in an on-call support rotation

Nice-to-Have Skills & Experience

- Experience supporting applications within Wealth Management, Banking, or Financial Services

- Exposure to Windows and Linux environments

- Experience with monitoring tools such as Dynatrace, ELK Stack, PagerDuty, or similar platforms

- Familiarity with database technologies including Sybase, DB2, or SQL Server

What You'll Do

- Monitor and support a suite of business-critical applications

- Investigate, troubleshoot, and resolve production incidents and user-reported issues

- Perform root cause analysis and implement preventative solutions

- Work closely with business stakeholders and development teams to support application enhancements and releases

- Develop and maintain support documentation, processes, and knowledge articles

- Participate in incident management and on-call support activities

- Contribute to continuous improvement initiatives that enhance application stability and performance

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between $43/hr - 45/hr CAD.

*This role is an existing vacancy.

*No requirement for Canadian experience or education.

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