Bilingual Disability Case Manager

Company Overview Ellement Consulting Group (Ellement) is a privately owned actuarial consulting firm founded in 1996. We deliver actuarial, administration, software, and consulting solutions for pension, benefits, and investment programs across Canada, serving individuals, corporations, unions, associations, and government organizations.

At Ellement, we empower our clients through expert advice and informed decision-making. Our mission focuses on delivering clear, accessible, and client-centered solutions driven by integrity, collaboration, and innovation. We pride ourselves on being trusted partners who simplify complex challenges and deliver meaningful outcomes.

Position Summary The Disability Case Manager is responsible for managing short-term disability (STD) claims from intake through resolution. This role involves assessing functional abilities, determining eligibility, coordinating medical care, and facilitating safe and timely return-to-work outcomes. Success in this role requires strong analytical skills, effective communication, and a client-focused approach.

Key Responsibilities: Review short-term disability applications to determine eligibility based on medical and policy criteria

Ensure all required documentation is complete and accurate for claim adjudication

Evaluate claims through communication with claimants, employers, and healthcare providers

Assess functional abilities and support return-to-work planning

Coordinate timely medical assessments and treatment plans

Communicate claim decisions clearly, both verbally and in writing

Resolve client inquiries and issues promptly and professionally

Manage claims throughout the lifecycle until resolution or transition to long-term case management

Calculate and issue accurate benefit payments

Maintain precise records of weekly and monthly disability payments

Coordinate premium waivers with insurance providers

Maintain professional, confidential communication with all stakeholders

Manage an assigned caseload and develop expertise in specific client groups

Collaborate with internal teams across Ellement divisions

Support additional projects and administrative duties as required

Qualifications & Requirements Education Bachelor’s degree or diploma in a health-related field (preferred)

Experience Minimum 2 years of experience in: Disability case management

Benefits administration

Claims adjudication or healthcare-related roles

Skills & Competencies Strong understanding of medical and mental health conditions

Excellent analytical and decision‑making abilities

Strong numerical and calculation skills

Ability to manage multiple priorities in a fast‑paced environment

High attention to detail and organizational skills

Strong conflict resolution and problem‑solving skills

Excellent verbal and written communication

Language Requirements Candidates must be fluent in both English and French (spoken and written).

Certifications Paramedical services therapist license (preferred)

Attributes Ability to handle sensitive medical information with strict confidentiality

Resilient and adaptable in time‑sensitive environments

Client-focused with strong interpersonal skills

Collaborative team player with a proactive approach

Additional Requirements Successful completion of a criminal background check

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