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Stelpro, Inc.

Canada / Global

HVAC Technical Support Technician

  • Remote

Job Description

Being a

HVAC Technical Support technician

means putting your passion and expertise to work for both the team and our customers. As a

HVAC Technical Support Technician , you will be responsible for responding to service requests, performing remote troubleshooting, and working closely with service technicians and teh R&D team to support repair and preventive maintenance activities. In this role, you will, Respond to service calls and emails; Remotely monitor, locate, and diagnose technical issues; Recommend solutions that best meet customer needs; Read and interpret drawings and technical documentations; Enter orders into the internal system and follow up on shilpping confirmations; Work closely with the R&D team to resolve technical issues; Process merchandise returns; Handle warranty and claim credits.

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