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Roman Health Pharmacy LLC

Canada / Global

Client Implementation Specialist

Job Description

The Opportunity Make the first impression count. As a

Client Implementation Specialist , you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.

Compensation:

$75,000 – $82,500 CAD / year

Work Arrangement:

Hybrid (3 fixed days in office:

Monday, Tuesday, and Thursday )

Location:

4269 St Catherine West, Westmount, Canada

What You'll Do (The Core Focus)

Own the Onboarding:

Architect and execute implementation project plans for multiple concurrent client accounts.

Build the Infrastructure:

Complete client shell configurations and create custom dashboards within our Prism HRIS.

Consult & Problem-Solve:

Analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.

Bridge the Gap:

Run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.

Track Milestones:

Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

What You Bring

Industry Knowledge:

3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.

Systems Expertise:

Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.

Project Management:

Strong analytical and time-management skills to lead clients through complex technical timelines.

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