Sr. Implementation Specialist

Nuvollo is hiring a

Sr. Implementation Specialist

to design, deploy, and support complex infrastructure, cloud, and security solutions across client environments. This is a

Tier 3 escalation role

that combines hands‑on implementation, migration leadership, and mentorship — ideal for someone who thrives in a fast‑paced MSP environment and wants real ownership of client outcomes. You'll work across

Microsoft 365, Azure, Windows Server, virtualization, networking, storage, backup, and security

— partnering with project and service teams to deliver secure, resilient solutions for clients across the Toronto and NJ/NY metro areas. What You'll Do

Provide

Tier 3 support

for complex issues escalated by L1/L2 teams. Design, deploy, and administer

Microsoft 365, Azure, and hybrid cloud

solutions (tenant config, licensing, identity, authentication, access controls). Install, configure, and troubleshoot servers, storage, virtualization platforms, backup, and M365 environments. Administer

Windows Server, Active Directory, Group Policy, DNS, DFS, Remote Desktop Services , and core infrastructure services. Provision and support

SAN/NAS storage, backups, replication, DR, and business continuity

solutions. Implement security and compliance tooling including

Microsoft Defender and Microsoft Purview . Lead

root cause analysis

and long‑term corrective actions for recurring incidents. Deliver

remote and onsite

implementation support across client environments. Use

PowerShell

to automate administration, monitoring, and operational tasks. Mentor junior engineers and contribute to internal training and documentation. Participate in a

rotating on‑call schedule

for critical incidents and after‑hours events. What You Bring

5+ years

in a Managed Services Provider (MSP) environment. 5+ years

hands‑on with Windows Server, Active Directory, Group Policy, DFS, DNS. 5+ years

with virtualization platforms —

VMware, Hyper‑V, Azure VMs . 5+ years

implementing and migrating

Microsoft 365

(Exchange, SharePoint, Teams, OneDrive, Intune, Endpoint Management). Experience with

tenant‑to‑tenant migrations

(BitTitan, Datto, native M365 tools). Strong knowledge of

M365 Defender, Purview , and related security/compliance tech. PowerShell

scripting experience; familiarity with RMM tools like

ConnectWise . Excellent troubleshooting, communication, and customer‑service skills. Nice to Have

Advanced M365 / Azure certifications Linux, SAP, or SQL administration experience Security+ certification Experience with Cisco DUO, SonicWall, FortiNet Why Join Nuvollo?

Join a growing North American MSP where your work directly impacts client success. You'll be part of a collaborative, high‑trust technical team with exposure to enterprise‑grade Microsoft and security technologies, opportunities to mentor, and a clear path for advanced certification and career growth.

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