Technical Solution Specialist

Department: Operations

Location: Remote

Reports To: VP, Solutions

Employment Type: Permanent - Full-Time

Job Summary

The Technical Solution Specialist is responsible for delivering tailored technical solutions that meet client needs and support the successful deployment and integration of InnovMarine’s products and services. This role involves working closely with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.

Key Responsibilities

Solution Design & Implementation (40%)

Collaborate with clients and internal teams to design and implement technical solutions and process improvements

Configure and deploy software products based on client requirements

Ensure solutions are scalable, secure, and aligned with best practices

Document solution architecture, configurations, and implementation processes

Technical Support & Troubleshooting (30%)

Provide technical support during and after implementation

Troubleshoot and resolve issues related to software functionality, integration, and performance

Maintain detailed records of support activities and resolutions

Client Engagement & Collaboration (20%)

Act as a technical advisor to clients, helping them understand and maximize solution value

Work closely with sales, product, and consulting teams to align solutions with client goals

Gather client feedback and contribute to product improvement initiatives

Other Duties (10%)

Perform other related duties as assigned to support organizational goals

Qualifications & Skills

Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education will be considered

Minimum 3–5 years of experience in technical solution delivery or support roles

Strong understanding of software deployment, configuration, and integration

Excellent problem-solving and analytical skills

Strong communication and interpersonal abilities

Ability to explain technical concepts to non-technical audiences

Proficiency in Microsoft Office Suite and technical documentation tools

Experience working within matrix organization structures is an asset

Maximo, Shipconstructor, PLM software experience (asset)

Marine industry experience (asset)

Bilingual (asset)

What We Offer

100% remote work, some travelling may be required

Opportunities for professional development and growth

Competitive compensation and benefits package

Paid Time off including Sick days and Floater days

A chance to make meaningful impact in a growing organization

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