Client Services Representative

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities

Greet clients, patients warmly and professionally

Answer multi-line phones and schedule appointments efficiently

Provide accurate information about services, policies, and procedures

Process payments and maintain accurate medical records

Coordinate with veterinarians and technicians to ensure smooth workflow

Manage client concerns with empathy and professionalism

Maintain a clean, organized front desk and reception area

What We Are Looking For

Outstanding customer service and communication skills

Ability to remain calm and positive in a fast-paced setting

Strong organizational and multitasking abilities

Genuine desire to collaborate with dogs and cats

Flexibility to work varying shifts, including mornings, evenings, and weekends

Previous customer service experience required (veterinary experience preferred but not required)

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