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Job Type:: Contract

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5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).

Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).

Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).

Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.

Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.

Advanced knowledge of Salesforce development architecture patterns and secure coding practices.

Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.

Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).

Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.

Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.

Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.

Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).

Seniority level Mid-Senior level

Employment type Contract

Job function Information Technology

Industries IT Services and IT Consulting

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KTek Resourcing

Senior Salesforce Developer

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