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Citi

Mississauga / Global

Applications Support Analyst at Citi

Job Description

Advance your career in technology as an Applications Support Analyst at Citi, focusing on providing robust support for diverse application environments. This full-time role encompasses proactive problem-solving and collaboration.

As an Applications Support Analyst, you'll employ your understanding of industry standards and analytical tools to monitor and enhance application performance. With 2-5 years of experience, you’ll participate in disaster recovery testing and address stakeholder queries while acting as a crucial communication bridge between teams. Your insights will lead to improved stability and effectiveness in application support efforts.

Key Responsibilities:

• Provide user support for Citi applications

• Collaborate with technology partners for long-term solutions

• Conduct risk analysis on applications and resolve issues

• Manage post-release checks and documentation

• Contribute to application testing and deployment processes

Requirements:

• 2-5 years experience in production support

• Strong knowledge of database technologies

• Familiarity with ITSM tools and support processes

• Expertise in monitoring tools like Dynatrace

• Basic scripting knowledge in Python or similar

Capitalize on your technical know-how to support Citi’s application stability and performance.

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