Sales Associate - Vancouver

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

OBJECTIVE/MISSION As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.

He/she ensures a unique client experience throughout all touch points.

He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES Sales Achievement: Consistently achieve and/or exceed the monthly sales target, as directed by management.

Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

Adapt approach according to the client needs and motivations

Negotiate and handle objections with ease

Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

Remain current on industry news and competitor

Client Relationship Management: Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

Appropriately resolve client issues/concerns and escalated as needed to Management

Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations: Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

Assist in the merchandising and daily maintenance of displays and back-stock

Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE Education: College degree preferred

Required Experience: Must be able to work Saturday and Sunday consistently in addition to one weekday.

2 to 5 years of previous experience in luxury retail.

Technical Skills: Ability to work in a fast-paced retail store environment

Computer and internet Savvy

MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities: Additional language skills are a plus

General knowledge of timepiece movements, are preferred

Excellent interpersonal and communication skills are required

Strong understanding of Customer Service needs and Customer (internal and external) priorities

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

Being a genuine Maison Ambassador

Uphold Cartier image by maintaining professional demeanour at all times and be an Ambassador for the Brand

Self-Starter with Team-Player approach

Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation

Please note, salaries will be negotiated based on relevant skills and experience.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

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