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Superion Inc

Surrey / Global

Dynamic Technical Support Specialist

Job Description

Step into a Technical Support Professional role at our Managed Services Provider located in the BC Lower Mainland. This full-time in-office position offers hands-on problem-solving and impactful client interactions.

We are looking for qualified candidates with previous MSP experience who enjoy tackling various technical challenges. You’ll navigate a structured support environment, ensuring timely resolution of multiple client issues while effectively managing tasks within a ticketing system.

Key Responsibilities:

• Provide technical support across multiple client environments

• Utilize a ticketing system for issue tracking and resolution

• Maintain clear communication with clients and team members

• Support Microsoft 365, security tools, and other client technologies

• Properly escalate issues according to company protocols

Requirements:

• Authorized to work in Canada (Canadian Citizen or Permanent Resident preferred)

• Must reside in the BC Lower Mainland or have relocation plans

• Availability for in-office work during business hours

• Strong communication skills and professional approach

Enhance your technical support career while working in a fun and collaborative atmosphere.

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