Job Description

Enhance your technical support career at Paymentus as a Technical Support Analyst! Focus on Tier 2 support for the Paymentus application, using your data analysis skills to improve service delivery.

This full-time position requires you to handle issue escalation, perform technical investigations, and maintain effective communication with clients and stakeholders. With a focus on SQL and payment data validation, you will play an integral role in swift issue resolution.

Key Responsibilities:

• Resolve and escalate issues from Tier 1 support

• Perform investigations using SQL and review application logs

• Validate payment files to meet required standards

• Liaise with clients to convey technical findings clearly

• Develop Knowledge Base resources for support efficiency

Requirements:

• A bachelor's degree in computer science or equivalent

• 1 year of hands-on troubleshooting experience

• Proven track record of technical support

• Familiar with SQL and basic database concepts

• Understanding of object-oriented programming

Leverage your skills in data analysis and client support to contribute to the success of Paymentus.

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Socket.dev

Technical Support Analyst for Payment Applications

Job Description

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