Key Account Manager- Ecommerce

The Role

As

Key Account Manager

(reporting to the Country Manager/Senior Director, Zinus Canada), you will be the primary contact for Amazon account, owning the sales, promotional, and marketing strategies across your accounts. Your role is both strategic and hands-on: you will drive sales growth, build strong customer relationships, and unlock opportunities for expansion in one of the most competitive retail categories. What You’ll Do

Build strong partnerships with buyers and category/marketing teams—becoming their preferred partner. Own annual sales targets for each account, negotiating terms and conditions. Develop and implement account-level growth strategies to expand Zinus market share. Optimize promotions in collaboration with Marketing, Finance, and Operations, ensuring ROI and brand alignment. Monitor sales, inventory, and forecasts weekly to manage stock levels, reduce out-of-stocks, and avoid overstocking. Performance & Insights

Analyze account performance, identifying growth opportunities and risks. Manage customer P&L to measure the impact of initiatives and proposals. Review sell-in and sell-out data, turning insights into actionable plans. Monitor online assortment, pricing, and competitor activity to keep Zinus competitive and compliant. Prepare accurate sales forecasts and reports. Partner with internal and global teams to ensure accounts are optimized. Provide weekly reporting and projections to leadership. Mentor and train new team members when needed. Support special projects such as product sample delivery or showroom set-up. What You’ll Bring

Minimum

5 years of experience managing Amazon, Walmart, Wayfair, or other major omnichannel/eCommerce accounts . 1P vendor experience would be a big plus! Strong negotiation skills and proven experience with

P&L management . Deep understanding of

eCommerce and omnichannel retail models . Skilled in

building proposals and presenting

to senior decision-makers. Knowledge of

direct import and domestic channel operations . Analytical strength: Excel (VLOOKUP, Pivot Tables) required; Power BI a plus. Familiarity with supply/demand planning. Strong organizational and time-management skills with the ability to multitask. Bachelor’s degree in eCommerce, Digital Marketing, Business, or a related field. A proactive, positive “can-do” mindset with openness to feedback and growth. Future opportunities in

Sales Director

or

Operational Leadership

roles. Why Join Us

Competitive salary (negotiable based on experience). Short- and long-term bonus structure . Employee purchase and enrichment programs. Hybrid work model (not a remote role). Business travel to the U.S. 2–3 times per year. Location : Hybrid – must have a vehicle for travel to office. Seniority level

Seniority level : Mid-Senior level Employment type

Employment type : Full-time Job function

Job function : Sales and Business Development Industries

Industries : Furniture and Home Furnishings Manufacturing

#J-18808-Ljbffr