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GoodMorning.com

Canada / Global

GoodMorning Bilingual Customer Support Associate

Job Description

Support customers in English and French as a Bilingual Customer Support Associate at GoodMorning. Your role will involve resolving customer issues through multiple communication channels with a customer-first approach.

At GoodMorning, you will be the essential link between our brand and customers, working to solve their problems across phone, email, and live chat interactions. This role requires a mix of strong product knowledge and exemplary communication skills. You’ll handle everything from inquiries to complicated issues, ensuring every customer feels valued and heard.

Key Responsibilities: • Answer customer questions and provide fitting product recommendations • Oversee customer interactions from initiation to resolution • Diagnose and clarify customer issues with clear explanations • Facilitate returns, refunds, and warranty claims as needed • Communicate with various teams to expedite problem resolution

Requirements: • Minimum high school diploma; bachelor’s degree preferred • At least one year of experience in high-volume customer service • Proficiency in English and French, both written and spoken • Familiarity with GoodMorning’s product offerings • Consistent achievement of KPI targets

Bring your bilingual skills and enthusiasm for solving customer concerns to GoodMorning, fostering loyalty and satisfaction at every turn. #J-18808-Ljbffr
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